Non-medical Case Manager


Non-Medical Case Manager

The Case Manager provides information about and referrals to community services and resources, conducts intake interviews, and collaborates with community partners. This is a 32 hour per week (hourly) position, reporting to the Program Director.


  1. Conduct comprehensive intakes that include a needs assessment.
  2. Maintain, update and provide information and referral, both in person and on the phone, on community resources, benefits, and services. Coordinate and follow up on referrals as needed.
  3. Provide case management, including development and implementation of care plan/housing plan on behalf of client as appropriate and required by funding contracts.
  4. Encourage and support clients to access services and resources on their own as appropriate and in conjunction with the mission of Face to Face.
  5. Document and maintain statistics on all client contacts.
  6. Work closely with Face to Face Case Managers, Benefits Counselor, and Housing Specialists as well as other providers in the community.
  7. Participate in Team Meetings and other meetings as directed.
  8. Work as effective member of team to provide quality services and to support each team member.
  9. Conduct HIV and HCV testing and counseling in accordance with state regulations
  10. Other tasks as necessary and/or assigned.


  • Ability to read, write and communicate fluently in English.
  • Case management experience within a social service setting.
  • Superior interpersonal skills and cultural sensitivity.
  • Ability to work under pressure and to maintain schedules.
  • Ability to assist individuals in planning for both their immediate and future needs.
  • Ability to take general directions and carry out specific tasks necessary to complete responsibilities and required documentation.
  • Valid California driver’s license and vehicle insurance.


  • Ability to read, write and communicate fluently in Spanish.
  • Bachelor’s degree in a sociology, social work, psychology, or related field or equivalent experience in a similar organization.
  • Basic knowledge of HIV disease

 PUBLIC CONTACT:  Extensive client contact, both in person and on the phone. Contact with other agencies and government workers. Will represent the agency to other programs and organizations.

CONFIDENTIAL DATA:     Extensive. Must be able to maintain confidential information.

AMOUNT OF TRAVEL:     Some local travel.

WORK ENVIRONMENT:   General office setting and various off-site locations including private homes with unknown accessibility, community centers, clinics, hospitals, and correctional facilities. Office may be located on the second floor and is not wheelchair accessible.

PHYSICAL DEMANDS OF JOB:  Must be able to negotiate stairs. Must be able to drive to off-site locations and negotiate private home environments of unknown accessibility. Visual, hearing, and vocal skills are required. The ability to communicate and understand others is highly important in this position. Work includes both sedentary portions and work in the field. Must be able to work at a desk or computer workstation for periods of time as well as sit through many meetings. Must be able to do phone work for blocks of time. Must be able to lift and move paperwork and files, up to 10 pounds.

SAFETY REQUIREMENTS:  Must be able to perform the physical demands of the job. Basic office and equipment safety knowledge and practice. Must follow legal and safe driving procedures while driving during work. Must be knowledgeable of Universal Precautions and always use them during work situations.

EQUIPMENT KNOWLEDGE REQUIRED:  Phone, fax, and copier use. Computer proficiency required.

BENEFITS:  10 paid holidays and 12 vacation days per year in addition to sick leave accruals. Employees who work at least 30 hours per week are eligible for a dental plan and choice of health care plans (some paid 100% by agency).

HOW TO APPLY:  Please submit your cover letter and resume to Meghan Murphy, F2F Programs Director via email at