Privacy Policy

1. Information We Collect

We collect personal information that you voluntarily provide to us when you interact with our website, programs, services, or events.

Personal Information

This may include:

• Name
• Email address
• Phone number
• Mailing address

We do not collect dates of birth or emergency contact information through our website.

Offline Information

In some cases, information may be collected offline (for example, through direct client intake or event participation) and later entered into our systems for administrative or service-related purposes.

Cookies and Analytics

We use cookies and similar technologies to help improve website functionality and understand how visitors use our site. This includes the use of Google Analytics, which collects information such as pages visited, time spent on the site, and general geographic location. This data is aggregated and does not identify you personally.

You may adjust your browser settings to refuse cookies or alert you when cookies are being used.

2. How We Use Information

We use personal information to:

• Provide and administer programs and services
• Process donations, auction sales, and event registrations
• Communicate about programs, events, and fundraising activities
• Respond to inquiries and requests
• Maintain accurate records and improve our operations
• Comply with legal and regulatory requirements

We do not use personal information for automated decision-making or profiling.

3. Donations, Auctions, and Payment Processing

Face to Face accepts online donations and auction payments through third-party service providers, including Bloomerang (donations) and Stripe (auction sales). Payment information is processed directly by these providers and is not stored on Face to Face servers.

We encourage you to review the privacy policies of these third-party providers for more information about how they handle your data.

4. Email Communications

We use Constant Contact to manage newsletters, event announcements, and fundraising communications. You may unsubscribe from these communications at any time by using the link provided in our emails or by contacting us directly.

5. Sharing of Information

We do not sell personal information.

We may share information:

• With trusted service providers who assist us with operations such as donation processing, email communications, analytics, or website hosting
• When required by law, regulation, or legal process
• To protect the rights, safety, or property of Face to Face or others

Any service providers we engage are required to use information only for the purposes specified by Face to Face and to maintain appropriate confidentiality and security safeguards.

6. Data Security and Retention

We take reasonable and appropriate measures to protect personal information from unauthorized access, disclosure, alteration, or destruction. Access to information is limited to authorized personnel and service providers with a legitimate need to know.

We retain personal information only as long as necessary for operational, legal, and regulatory purposes.

7. California Privacy Rights (CCPA/CPRA)

If you are a California resident, you have the right to:

• Request access to the personal information we have about you
• Request correction of inaccurate information
• Request deletion of your personal information, subject to legal exceptions
• Opt out of the sale or sharing of personal information (note: we do not sell personal information)
• Not be discriminated against for exercising your privacy rights

To exercise these rights, please contact us at:
gsaperstein@f2f.org

We will respond to verifiable requests in accordance with applicable California law.

8. Children’s Privacy

Face to Face does not knowingly collect personal information from children under the age of 13 through our website. If you believe a child has provided personal information to us, please contact us so we can take appropriate action.

9. External Links

Our website may contain links to third-party websites. Face to Face is not responsible for the privacy practices or content of those external sites.

10. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated effective date.

11. Contact Us